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Page 1 of 6 - Dudley MBC Website Survey
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Please note:
mandatory questions have a
*
next to them
Q1. How did you find out about the website?
*
Already knew site from previous visit
Search engine results e.g. Google, Yahoo, Ask
Forms and leaflets
Other council advertising
Link from www.direct.gov.uk
Link from another website
Guessed the website address
Friends/family told me
Someone at the council told me
Through my local library
I work for the council
Other - please specify
Unsure
Other:
Q2. In the last 6 months, approximately how many times have you visited this website?
*
Daily
Several times in month
Monthly
Every few months
Very rarely
First time visitor
Q3. What was the main service area that you were interested in today?
*
Adult / further education
Building control
Bus information
Council Business
Council tax
Electoral register
Environmental health
Licensing
Events information
Family history
Highways
Housing
Job vacancies
Leisure facilities
Libraries
Parking
Planning
Rubbish collection
Schools/youth
Social care and health
Trading standards
Other
Other:
Q4. What was your
main
purpose for coming to the website today?
*
Make a payment
Make a booking
Report a problem
Request a service
Make an application
Find information
Just browsing
Other - please say
Other:
Q5. If you had
not
come to the website for this purpose, what would be your preferred way of contacting the Council?
*
By telephone
By post
In person
By e-mail
In no other way
Other - please explain
Don't know
Other: